What is your cancellation policy?
I totally understand the need for flexibility in my clients' hectic schedules and respect how valuable their time is. I make every attempt to accommodate client schedules and would ask that you, as a client, do the same. To ensure that scheduled appointments flow smoothly, clients will need to confirm or cancel appointments at least 24 hours in advance. If you must reschedule or cancel your appointment, please notify me at least 24 hours in advance to avoid a 50% charge for these services. Prepayment may be required after the second incident.
What if I'm late to my appointment?
I will do my best to accommodate, but if you are more than fifteen minutes late, you may be asked to reschedule. If you are running late, please contact me as soon as possible to let me know. My clients are scheduled with back to back, which means if I start just one client late, every client after that will be seen late. Sometimes I can catch up, sometimes I can’t, depending on what type of appointments are scheduled after yours. I completely understand that life happens, but if this is a recurring issue, a late fee may be added to your appointment cost
Can I bring my children with me?
For safety and liability reasons, I ask that you please leave your children home, or arrange for another adult not being serviced, to look after them. Don’t get the wrong idea – I love kids, but the salon is not a good place for them. The last thing I want is to drop a bowl of chemicals, a pair of scissors, or a hot flat iron into your baby’s lap.
what should I do if i am unhappy with my services?
If you are unhappy with your services, I ask that you let me know within 5 days. I need to know or I can’t do anything about it. I always go out of my way to make my clients happy and when someone isn’t, I will do what it takes to make the situation better. That being said, not achieving desired final results in one session, when we have discussed in the consultation that it will require multiple sessions, does not constitute a "re-do." Neither does buyers remorse or a change of heart when you left my chair happy with what we agreed on together. Once again, if there is an issue, I am always willing to make it right and leave you 100% happy with your hair!
what’s the difference between foiling and balayage?
Dimensional hair color is fabulous, and there are many different ways to take you from where you are to where you want to be. Sometimes that entails highlighting your hair by weaving it and wrapping it in foils. This allows the color to be very precise. Depending on how much of your hair is highlighted and how many foils are placed, you may receive a full or partial foil. Balayage is a technique in which color is literally painted onto the hair. It produces a more sun-kissed look, and the technique is used to create more lived in looking color. Again, a full or partial application may be necessary, depending on what you’re going for. I absolutely love when you come with inspiration photos so that we can decide what technique will accomplish your hair goals.
what is corrective color?
My first priority with color correction services is maintaining the health of your hair. Corrective color is not only fixing a color that has gone wrong, but it is really any major hair color change. Subtle changes in hair color are generally possible at your regular hair appointments, but when dramatic changes are desired, correction appointments may be needed. It is most important to understand that color does not lift color. Once you put artificial color, of any type, but particularly blacks or reds, on your hair, professional techniques are required to change it to anything lighter; or to darken a pre-lightened color. It is important to understand color theory and how hair grabs color to not end up with undesireable tones and blotchy results.
In-salon consultations are always complimentary, but required to schedule any corrective color appointment. These appointments are generally lengthy, and cost more than traditional color services.
how long will my color last?
If you use high quality products (shampoos, conditioners, and styling aids) specifically designed for colored hair, your hair color should last from 4 to 8 weeks, with 5 to 6 being typical. That’s a big range, but the variance has to do with your tolerance for fading, how often you wash your hair, how hot the water is and how much you’re in the sun. Water is the main culprit, but if you use inexpensive shampoos with detergents, your hair color will simply not last as long. A cheap non-color safe shampoo can strip red in one washing. You may think I'm saying that in order to get you to buy the better products here, but the higher detergent drugstore type shampoos will truly strip your color quickly. Also, conditioners with a high paraffin content will bind to your color and make it wash out more quickly.
If we are talking fashion colors, (vivids, pastels, metallics, etc) the life of the color cannot be guaranteed. We can talk details on caring for your fashion colors at home, to make them last as long as possible, at your appointment.
what is Brazilian bond builder?
Brazilian Bond builder or B3 is going to make your hair stronger, healthier, and your color will last longer. It is very similar to Oliplex but instead of three steps there is only one. It is simply mixed directly into your color or lightener. It will make a huge difference in the health of your hair. B3 will relink the bonds that are broken during a chemical service and strengthen your hair immediately. B3 can also be used as a stand alone treatment.